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{tip:title=Stay Informed!}
To stay informed about ClearSCADA's New Product Releases and Security Notifications, please visit our [CS:Stay Informed!] page and we'll keep you updated.
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{info:title=Software Download}
ClearSCADA Downloads are on a dedicated [ClearSCADA Downloads page, click here to go there now\!|CS:ClearSCADA Downloads]
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h2. {color:#000000}{*}Annual Maintenance Program{*}{color}


h3. Full Support for Your Investment

The ClearSCADA Service and Support annual maintenance program offers comprehensive support to ensure that our ClearSCADA customers never experience a problem without a fast solution. ClearSCADA is powerful, scalable and flexible, and so is our support.

h3. Only 1 Level. You Get it All\!

With Annual Service and Support, everyone gets all the available support features:
* Full access to all product updates
* Full access to the Technical Support department
* Other inherent benefits

Maximise ROI. Your investment in ClearSCADA will always be up-to-date with the continued enhancements and state-of-the-art technology that we bring to the enterprise software market.

h2. Further details on ClearSCADA Service and Support benefits


h3. Software Updates

Following our product version policy, we aim to release major versions approximately every 12 months and minor versions approximately every 6. A major version includes significant new features or capabilities and a minor version includes product enhancements and new features. All ClearSCADA Service and Support members are eligible for major and minor releases. 

h3. Technical Support

ClearSCADA Service and Support member status is tracked within the ClearSCADA License Management database which is connected to the Technical Support ticket management system. When a member calls, they are immediately identified and provided full support. Contact information for this support is in the About box in ViewX, available in the Help menu.

h2. How ClearSCADA Support & Maintenance works

Service and Support is sold in fixed unit costs, with each ClearSCADA license and option having a predetermined unit quantity associated to it. When the initial ClearSCADA license is purchased this becomes the Anniversary Date and renewal period for subsequent years. If further licenses are purchased or a system is expanded then a standard support component is added to the purchase - the support component for new software is then pro-rated to the initial anniversary date at time of next renewal, so the anniversary date is consistent for all keys. The anniversary date will never change so long as you remain in the program. If your ClearSCADA Service and Support program lapses and you would like to be reinstated into the program, the reinstatement is subject to a retroactive payment plus the upcoming year (356 days) of support. The retroactive period will not exceed three (3) calendar years.

For further information, questions or comments please email: [OrdersTRSS@schneider-electric.com|mailto:TRSSClearSCADA-Group@schneider-electric.com]






h2. ClearSCADA Support Policy

Following each new version release, each ClearSCADA version undergoes 3 years Active Maintenance (from Version 77).


*Active Maintenance*: All relevant bug fixes from the latest development branch are migrated onto the released version and provided as periodic Monthly Update releases. Monthly Update releases are fully supported.

{color:#ff0000}{*}Out of Support{*}{color}: This version is no longer supported. The support group will not investigate reported issues unless the person raising the issue indicates it is still a problem in a supported version.

The versions of ClearSCADA in support are as follows:
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Initial Release Date || Version 80 \\ \\
Active Maintenance \\
until 12th December 2021 || Version 79 \\ \\
Active Maintenance \\
until 30th April 2021 || Version 78 \\ \\
Active Maintenance \\
until 24th March 2020 || {color:#ff0000}Version 77{color} \\ \\ {color:#ff0000}Out of Support {color} \\ \\ {color:#ff0000}{*}Recommend upgrade{*}{color} \\ {color:#ff0000}{*}to latest release{*}{color}\\ || {color:#ff0000}Version 76{color} \\ \\ {color:#ff0000}Out of Support {color} \\ \\ {color:#ff0000}{*}Recommend upgrade{*}{color} \\ {color:#ff0000}{*}to latest release{*}{color}\\ || {color:#ff0000}Version 75{color} \\ \\ {color:#ff0000}Out of Support {color} \\ \\ {color:#ff0000}{*}Recommend upgrade{*}{color} \\ {color:#ff0000}{*}to latest release{*}{color}\\ ||
| 12 December 2018 | [CS:ClearSCADA 2017 R3] | | | | | |
| 30 April 2018 | | [CS:ClearSCADA 2017 R2] | | | | |
| 24 March 2017 | | | [CS:ClearSCADA 2017] | | | |
| 14 February 2017 | | | | | [{color:#ff0000}ClearSCADA 2015 R1.1{color}|CS:SCADA Expert ClearSCADA 2015 R1.1] | |
| 16 February 2016 | | | | [{color:#ff0000}ClearSCADA 2015 R2{color}|CS:SCADA Expert ClearSCADA 2015 R2] | | |
| 19 June 2015 | | | | | [{color:#ff0000}ClearSCADA 2015 R1{color}|CS:SCADA Expert ClearSCADA 2015 R1] | |
| 03 October 2014 | | | | | | [{color:#ff0000}ClearSCADA 2014 R1.1{color}|CS:SCADA Expert ClearSCADA 2014 R1.1] |
| 07 April 2014 | | | | | | [{color:#ff0000}ClearSCADA 2014 R1{color}|CS:SCADA Expert ClearSCADA 2014 R1] |



h2. Software Download Links - ClearSCADA

{info:title=Software Download}
ClearSCADA Downloads have now moved to a dedicated [ClearSCADA Downloads page, click here to go there now\!|CS:ClearSCADA Downloads]
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