Problem

When using an active finger print reader equipped with new laptops, TelePACE immediately shutdowns. This is experienced when:

1. Configuring a new TelePACE project and adding modules to the register assignment

2. Modifying and exiting the register editor screen.

3. Attempting to edit the element configuration within a function blocks in an application.

A warning may be return by Windows indicating that "Telepace has encountered a problem and must be shutdown"

There may also be a problem trying to modify the controller serial port settings. Indicated in the image below, various fields may be scrambled with unrecognizable settings.

Environment

TelePACE 3.23

Windows XP Pro SP2

UPEK TouchChip Fingerprint Co process

UPEK, 9/21/2006, Ver 1.9.2.71, tcusb.sys

Sager/Midern Notebooks Model M57RU

Intel Core2 Duo CPU T9300 @ 2.50GHz, 2.00 GB Ram

Fix

A quick solution to this problem is to disable the fingerprint scanner and delete the Protector Suite QL Ver 5.8 software. This will resolve the issues outlined above and TelePACE will execute correctly.

NOTE

TelePACE will operate correctly with finger print readers on an IBM Thinkpad T60 and an Acer Travelmate 7720.

If there is a specific finger print reader you would like to see work with TelePACE, please email technicalsupport@controlmicrosystems.com with the following information.

• Finger print reader make
• Finger print driver name and version
• PC make
• Windows version
• A specific procedure to reproduce the problem, or at least the specific steps the user took when the problem occurred.