ClearSCADA

Stay Informed!
To stay informed about ClearSCADA's New Product Releases and Security Notifications, please visit our Stay Informed! page and we'll keep you updated.
Software Download
ClearSCADA Downloads have now moved to a dedicated ClearSCADA Downloads page, click here to go there now!

Annual Maintenance Program

Full Support for Your Investment

The ClearSCADA Service and Support annual maintenance program offers comprehensive support to ensure that our ClearSCADA customers never experience a problem without a fast solution. ClearSCADA is powerful, scalable and flexible, and so is our support.

Only 1 Level. You Get it All!

With Annual Service and Support, everyone gets all the available support features:

  • Full access to all product updates
  • Full access to the Technical Support department
  • Other inherent benefits

Maximise ROI. Your investment in ClearSCADA will always be up-to-date with the continued enhancements and state-of-the-art technology that we bring to the enterprise software market.

Further details on ClearSCADA Service and Support benefits

Software Updates

Following our product version policy, we aim to release major versions every 12-18 months and minor versions every 6 months. A major version includes significant new features or capabilities and a minor version includes enhancements and recent service packs. When we release a service pack that impacts numerous customers, we generally also back port the fixes into previous versions of the software so that customers are not forced to update if they do not wish to. All ClearSCADA Service and Support members are eligible for major, minor and service pack releases.

Technical Support

ClearSCADA Service and Support member status is tracked within the ClearSCADA License Management database which is connected to the Technical Support ticket management system. When a member calls, they are immediately identified and provided full support.

How ClearSCADA Support & Maintenance works

Service and Support is sold in fixed unit costs, with each ClearSCADA license and option having a predetermined unit quantity associated to it. When the initial ClearSCADA license is purchased this becomes the Anniversary Date and renewal period for subsequent years. If further licenses are purchased or a system is expanded then a standard support component is added to the purchase - the support component for new software is then pro-rated to the initial anniversary date at time of next renewal, so the anniversary date is consistent for all keys. The anniversary date will never change so long as you remain in the program. If your ClearSCADA Service and Support program lapses and you would like to be reinstated into the program, the reinstatement is subject to a retroactive payment plus the upcoming year (356 days) of support. The retroactive period will not exceed three (3) calendar years.

For further information, questions or comments please email: OrdersTRSS@schneider-electric.com

ClearSCADA Support Policy

Following each new version release, each ClearSCADA version undergoes 2 years Active Maintenance, followed by 1 year Extended Support.

Active Maintenance: All relevant bug fixes from the latest development branch are migrated onto the released version and provided as periodic Service Pack releases. Hotfix builds are also produced between service packs to address specific issues. Service packs are fully supported, hotfix builds are only supported until the next service pack.

Extended Support: The support group will investigate issues and answer questions, and if possible provide work-arounds. Bugs found will be fixed in the latest code branch, but the fixes will not normally be migrated back to the extended support version. Production of service packs stops. Hotfix builds may be produced on request, although will be at the discretion of the support team based on severity and urgency.

Out of Support: This version is no longer supported. The support group will not investigate reported issues unless the person raising the issue indicates it is still a problem in a supported version.

The versions of ClearSCADA in support are as follows:

Initial Release Date Version 78

Active Maintenance
until 24th March 2019
Version 77

Active Maintenance
until 16 February 2018
Version 76

Active Maintenance
until 19 June 2017
Version 75

Out of Support 

Recommend upgrade 
to latest release
24 March 2017 ClearSCADA 2017      
14 February 2017     ClearSCADA 2015 R1.1  
16 February 2016   ClearSCADA 2015 R2    
27 August 2015        
19 June 2015     ClearSCADA 2015 R1  
03 October 2014       ClearSCADA 2014 R1.1
07 April 2014       ClearSCADA 2014 R1
21 March 2014        
12 December 2013        

Software Download Links - ClearSCADA

Software Download
ClearSCADA Downloads have now moved to a dedicated ClearSCADA Downloads page, click here to go there now!